Last Updated: January 15, 2026

1. Introduction

This Privacy Policy explains how pisa4d (the "Company", "we", "us", or "our") collects, uses, discloses, stores, and protects your personal information when you access or use our online gaming platform available at https://pisa4d.cam (the "Website" or "Platform"). This policy applies to all users, visitors, and registered members of pisa4d who are residents of Indonesia or access our services from Indonesian territory.

At pisa4d, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with Indonesian data protection regulations, including but not limited to the Personal Data Protection Law and related ministerial regulations. By creating an account, accessing the Website, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

If you do not agree with any aspect of this Privacy Policy, you must immediately cease using the Platform and contact our customer support team to close your account. We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or operational needs. Material changes will be communicated to you via email or through prominent notices on the Website at least fourteen (14) days before they take effect. Continued use of the Platform after such modifications constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account on pisa4d, we collect personal information that you voluntarily provide, including but not limited to:

  • Identity Information: Full legal name as it appears on your Indonesian National ID (KTP), date of birth, place of birth, gender, and nationality.
  • Contact Information: Residential address, postal code, city/province of residence, email address, mobile phone number, and alternative contact details.
  • Identity Verification Documents: Government-issued identification (KTP Indonesia), proof of address documents (utility bills, bank statements), and selfie photographs for Know Your Customer (KYC) compliance.
  • Financial Information: Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, or other approved Indonesian banks; e-wallet account information for OVO, DANA, GoPay, ShopeePay, or LinkAja; transaction history, deposit amounts, withdrawal requests, and payment method preferences.
  • Account Credentials: Username, password (stored in encrypted format), security questions and answers, and authentication tokens.
  • Communication Records: Live chat transcripts, email correspondence with customer support, WhatsApp messages, feedback submissions, and complaint details.

2.2 Information Automatically Collected

When you access or use the pisa4d Platform, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies:

  • Device Information: IP address, device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and unique device identifiers.
  • Usage Data: Pages visited, time spent on each page, clickstream data, game selections, bet amounts, win/loss records, session duration, referral sources, and navigation patterns within the Platform.
  • Location Data: Geographic location derived from IP address to verify that you are accessing the Platform from Indonesian territory and to comply with geo-blocking requirements.
  • Cookies and Tracking Technologies: Session cookies to maintain login state, functional cookies to remember your preferences (language, currency display), analytics cookies to measure Platform performance, and third-party cookies from our payment processors and game providers for fraud prevention and service delivery.

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (for transaction verification), fraud detection services (for security screening), KYC verification providers (for identity authentication), Indonesian banks and e-wallet platforms (for payment processing), and credit reference agencies (for financial risk assessment where permitted by law).

3. How We Use Your Information

pisa4d uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

  • Creating and maintaining your user account with unique login credentials.
  • Verifying your identity, age (21+ requirement), and residency status through KYC procedures.
  • Processing deposits, withdrawals, and payment transactions through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay).
  • Providing access to live casino games, sports betting markets, slots, togel (lottery), and other gaming products.
  • Managing your account balance, tracking bets and winnings, and maintaining transaction records.
  • Implementing responsible gaming tools including deposit limits, loss limits, session timers, and self-exclusion requests.

3.2 Legal Compliance and Security

  • Complying with anti-money laundering (AML) regulations, counter-terrorism financing (CTF) laws, and Indonesian gaming license requirements.
  • Preventing fraud, identity theft, underage gambling, bonus abuse, and other prohibited activities.
  • Detecting and investigating suspicious transactions, multiple accounts, collusion, or betting patterns indicative of fraudulent conduct.
  • Responding to legal requests from Indonesian government authorities, law enforcement agencies, and regulatory bodies.
  • Enforcing our Terms & Conditions, resolving disputes, and protecting the rights and safety of pisa4d, our users, and third parties.

3.3 Customer Support and Communication

  • Providing 24/7 Indonesian-speaking customer service via live chat, WhatsApp, and email.
  • Responding to inquiries, resolving technical issues, processing complaints, and addressing account-related questions.
  • Sending transactional emails including registration confirmations, password reset instructions, deposit receipts, withdrawal notifications, and KYC verification updates.
  • Communicating important notices regarding changes to our Terms & Conditions, Privacy Policy, game rules, or Platform features.

3.4 Marketing and Promotions (With Your Consent)

  • Sending promotional offers, bonus announcements, loyalty rewards updates, and personalized gaming recommendations via email, SMS, or push notifications (only if you have opted in).
  • Displaying targeted advertisements on the Platform based on your gaming preferences and activity history.
  • Inviting you to participate in tournaments, special events, and VIP programs.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails, adjusting your notification preferences in account settings, or contacting customer support. Opting out of marketing communications will not affect transactional or service-related messages necessary for account operation.

3.5 Platform Improvement and Analytics

  • Analyzing usage patterns, player behavior, and game performance to improve user experience, optimize Platform functionality, and develop new features.
  • Conducting internal research, statistical analysis, and data modeling to understand player preferences and market trends.
  • Testing new games, payment methods, and technologies before public release.
  • Monitoring Platform uptime, server performance, and identifying technical errors or bugs requiring maintenance.

Data Minimization Principle

pisa4d adheres to the principle of data minimization, collecting only personal information that is necessary, adequate, and relevant for the specific purposes outlined in this Privacy Policy. We do not collect excessive or unnecessary data beyond what is required to provide our gaming services, ensure legal compliance, and protect the security of our Platform and users.

4. How We Share Your Information

pisa4d does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

4.1 Service Providers and Business Partners

  • Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri), e-wallet providers (OVO, DANA, GoPay), and third-party payment gateways that process deposits and withdrawals on our behalf.
  • Game Suppliers: Software developers and live casino studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Asia Gaming) who provide gaming content and require limited user data for gameplay functionality.
  • KYC Verification Services: Identity verification platforms that authenticate your government-issued ID, proof of address, and selfie photographs to comply with regulatory requirements.
  • Fraud Prevention Partners: Security companies that perform risk assessments, detect suspicious activity, and prevent fraudulent transactions.
  • Cloud Hosting Providers: Data center operators that securely store our databases and ensure Platform availability, subject to data processing agreements and industry-standard security certifications.
  • Customer Support Tools: Live chat platforms, ticketing systems, and CRM (Customer Relationship Management) software used to manage support inquiries and communication records.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to Indonesian government agencies, law enforcement bodies, tax authorities, regulatory agencies, or courts of law when required by applicable legislation, court orders, subpoenas, or official investigations related to anti-money laundering, terrorism financing, tax evasion, fraud, or other criminal activities. Such disclosures are made only to the extent legally required and in accordance with due process.

4.3 Corporate Transactions

In the event of a merger, acquisition, asset sale, corporate reorganization, or bankruptcy involving pisa4d, your personal information may be transferred to the acquiring entity or successor company. We will provide notice via email and prominent Website announcements before your data is transferred and becomes subject to a different privacy policy. You will have the opportunity to close your account and request deletion of your data before such transfer occurs.

4.4 With Your Explicit Consent

Beyond the categories listed above, we will not share your personal information with any third party unless you provide explicit, informed consent for such disclosure. For example, if you participate in a co-branded promotion with a third-party sponsor, we will seek your separate permission before sharing your contact details with that sponsor.

5. Data Security Measures

pisa4d employs comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction:

  • SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology — the same encryption standard used by international banking institutions.
  • Secure Data Storage: Personal information is stored on secure servers located in ISO 27001-certified data centers with 24/7 physical security, fire suppression systems, backup power supplies, and restricted access controls.
  • Password Protection: User passwords are hashed using industry-standard cryptographic algorithms (bcrypt with salt) and never stored in plain text format. Even pisa4d staff cannot view your original password.
  • Access Controls: Internal access to personal data is restricted to authorized personnel on a need-to-know basis, with role-based permissions, activity logging, and regular access audits.
  • Firewall and Intrusion Detection: Our network infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor and block malicious traffic in real-time.
  • Regular Security Audits: We conduct periodic vulnerability assessments, penetration testing, and third-party security audits to identify and remediate potential weaknesses in our systems.
  • Employee Training: All pisa4d staff receive mandatory training on data protection principles, confidentiality obligations, and secure data handling practices.

Despite these robust measures, no system is completely invulnerable. If you suspect unauthorized access to your account, you must immediately change your password and notify our customer support team via live chat, WhatsApp, or email. We will investigate the incident and take appropriate remedial action.

6. Data Retention

pisa4d retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • Active Accounts: Personal data is retained for the entire duration your account remains active and operational.
  • Closed Accounts: After you voluntarily close your account, most personal information is deleted or anonymized within ninety (90) days. However, certain records are retained longer to comply with legal requirements.
  • Transaction Records: Financial transaction data (deposits, withdrawals, bet history) is retained for seven (7) years to comply with Indonesian tax laws, anti-money laundering regulations, and audit requirements.
  • KYC Documents: Identity verification documents (KTP, proof of address, selfie photographs) are retained for seven (7) years after account closure as required by regulatory authorities.
  • Communication Records: Customer support chat transcripts, email correspondence, and complaint records are retained for three (3) years for quality assurance and dispute resolution purposes.
  • Marketing Consent Records: Records of your marketing communication preferences and consent are retained for the duration of the marketing campaign plus three (3) years to demonstrate compliance with consent requirements.

After the applicable retention period expires, personal information is securely deleted using methods that render data unrecoverable, including multi-pass overwriting of digital storage media and physical destruction of backup tapes where applicable.

7. Your Privacy Rights

Under Indonesian data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information pisa4d holds about you. You may access most of your data directly through your account dashboard. For additional information not available through your account, submit a written request to our Data Protection Officer at the contact details provided in Section 10.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. Most account details (email, phone number, address) can be updated directly in your account settings. For changes to identity information (name, date of birth) that require verification, contact customer support with supporting documentation.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information under certain circumstances, including when the data is no longer necessary for the purposes for which it was collected, you withdraw your consent (where consent was the basis for processing), or you object to processing and there are no overriding legitimate grounds. Note that we may be legally required to retain certain information (transaction records, KYC documents) even after you request deletion.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests by contacting customer support. Upon receiving your objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

7.5 Right to Restrict Processing

You may request restriction of processing in certain circumstances, such as when you contest the accuracy of your data (pending verification), the processing is unlawful but you prefer restriction over deletion, or you need the data for legal claims even though we no longer require it.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format (e.g., CSV or JSON file) and transmit it to another service provider where technically feasible and legally permitted.

7.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, submit a written request to [email protected] with the subject line "Privacy Rights Request" and include your full name, account username, and specific right you wish to exercise. We will respond within thirty (30) days of receiving your request. For security purposes, we may request additional information to verify your identity before processing the request. There is no fee for exercising your privacy rights unless requests are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee.

8. International Data Transfers

pisa4d operates under an international gaming license and may transfer your personal information to servers and service providers located outside Indonesia. Such cross-border data transfers occur only when necessary for service delivery (e.g., game servers hosted by international software providers) or operational efficiency (e.g., cloud storage with global data centers).

When transferring personal information internationally, we ensure adequate safeguards are in place through standard contractual clauses, data processing agreements, or transfers to countries recognized as providing adequate data protection by Indonesian authorities. Your personal information remains protected by this Privacy Policy and applicable data protection laws regardless of where it is processed or stored.

9. Cookies and Tracking Technologies

pisa4d uses cookies (small text files stored on your device) and similar tracking technologies to enhance Platform functionality, improve user experience, and analyze usage patterns. Types of cookies we use include:

  • Essential Cookies: Necessary for basic Platform operation, maintaining login sessions, and enabling core features. These cannot be disabled without significantly impairing Platform functionality.
  • Functional Cookies: Remember your preferences (language, currency display, game filters) and personalize your experience across multiple sessions.
  • Analytics Cookies: Collect aggregated, anonymized data about how users interact with the Platform, which pages are most visited, and where users encounter errors or drop off.
  • Advertising Cookies: Deliver targeted promotional content based on your gaming preferences and activity history (only used if you have consented to marketing communications).

You may manage cookie preferences through your browser settings by blocking all cookies, accepting only first-party cookies, or deleting existing cookies. However, disabling essential cookies may prevent you from accessing certain Platform features or maintaining a logged-in session. For detailed information on cookie management, consult your browser's help documentation.

10. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us through the following channels:

  • General Privacy Inquiries: [email protected]
  • Data Protection Officer: [email protected] (for formal privacy rights requests, complaints, or data breach notifications)
  • Live Chat: Available 24/7 on the Website for immediate privacy-related assistance
  • WhatsApp: Contact details provided after login for verified account holders

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Indonesian data protection authority or other competent supervisory body in your jurisdiction.

11. Children's Privacy

pisa4d strictly prohibits use of our Platform by individuals under 21 years of age. We do not knowingly collect, use, or disclose personal information from anyone under the legal gambling age in Indonesia. Our registration process includes mandatory date of birth verification, and our KYC procedures require government-issued identification to confirm age eligibility.

If we become aware that a user is under 21 years old, we will immediately suspend the account, void all bets, forfeit all deposits and winnings, and delete the associated personal information from our systems. Parents or guardians who believe a minor has accessed pisa4d services should contact our customer support team immediately at [email protected] so we can take appropriate action.

12. Updates to This Privacy Policy

pisa4d reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, technological advancements, legal requirements, or business operations. Material changes that significantly affect how we collect, use, or share your personal information will be communicated via email to your registered address and through prominent notices on the Website at least fourteen (14) days before the updated policy takes effect.

Non-material changes (e.g., clarifications, formatting improvements, updated contact information) may be implemented immediately upon posting the revised Privacy Policy on the Website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Continued use of the Platform after the effective date of any modifications constitutes your acceptance of the updated Privacy Policy.

Our Privacy Commitments

256-Bit SSL Encryption

All data transmitted between your device and our servers is protected by bank-grade encryption technology, ensuring your personal information remains confidential and secure.

No Data Selling

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively for service delivery and legal compliance.

Strict Access Controls

Access to your personal data is restricted to authorized personnel only on a need-to-know basis, with comprehensive logging and regular access audits.

Your Data Rights

Exercise your rights to access, correct, delete, or restrict processing of your personal information at any time through simple account settings or support requests.

Legal Compliance

Full compliance with Indonesian Personal Data Protection Law, anti-money laundering regulations, and international data protection standards including ISO 27001.

Transparent Updates

Material changes to our Privacy Policy are communicated at least 14 days in advance via email and Website notices, giving you time to review and respond.

Questions About Your Privacy?

Our Data Protection Officer and support team are available 24/7 to address any privacy concerns or data-related inquiries.

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